1 Nature and purpose of management consulting. Definition: What is consulting?. Why are consultants used?. Who uses consultants, Fundamentals. Relationship to training, research and information. 2 Range and scope of consulting services. A historical perspective. Range of services provided. Other consultants. Generalists and specialists. Main types. Internal consultants. 3 The consultant-client relationship. Defining expectations and roles. Collaborative relationship. The client system. Behavioural roles of the consultant. 4 Consulting and change. Some basic approaches to change in organisations. Managing the change process. Gaining support for change. Interventions for assisting change. Organisational culture supportive to change. 5 Consulting and culture. Levels . 6 Professionalism in consulting. a profession. 7 Entry. Initial contacts. Preliminary problem diagnosis. 8 Diagnosis. 9 Action planning. Searching for ideas on possible solutions. 10 Implementation. Maintenance and control of the new practice. 11 Termination. Time for withdrawal. Evaluation. 12 Consulting in general management. Nature and scope of general management consulting. Corporate strategy. Innovation and entrepreneurship. 13 Consulting in financial management. Financial appraisal. Finance and operations: capital investment analysis. Accounting systems and budgetary control. 14 Consulting in marketing and distribution management. 15 Consulting in production management. The human aspects of production. 16 Consulting in human resource management and development. The changing nature of the personnel function. Policies, practices and the human resource audit. Human resource planning. Recruitment and selection. Motivation and remuneration. Human resource development. Labour-management relations. 17 Consulting in small enterprise management. 17.1 Characteristics of small enterprises. 18 Consulting in public enterprise management . Understanding public sector clients. 19 Consulting in computer applications for management. The computer scene in the 1980s. The business functions. 20 Conceptual approach to the management of consulting. 21 The consulting organisation's strategy. 22 Marketing consulting services. 23 Costs and fees. 24 Assignment management. 25 Operational and financial control. 26 Structuring consulting organisations. 27 Consulting as a career. 28 Training and developing consultants. 29 The consulting profession in developing countries.