Agenda. Introductory report. Using ICT to tackle current social security issues / Mikhail Zurabov - Theme 1. Parthership and cooperation: integration of service delivery. Pension fund approaches applied to ICT projects / Anatoly Kolesnik -- Implementation of the social insurance Management Information Systems ( SIMIS) / Hussein B. Al. Okby, Ahmed M. Al. Omran -- Ekela - multi-channelled delivery of social security services / Veikko Hytönen -- IT development based on multiple service providers and tecnhologies standards / Raúl Ruggia. Theme 2. Holistic view of clients: sharing information = Tema 2. Visión global del cliente : la transformación de la información. Administering solutions for Medicare prescriptions drug coverage / William Gray -- Project ATRIUM. e-administration in the medical services = Proyecto ATRIUM: aplicación de trabajo informático de las unidades médicas / Francisco Delgado Azuara -- The Damancon portal, serving entreprises / Chakib Berkouk Theme 3. Common services: what is possible in service delivery?. E-government and common services / Hans-Jürgen Weber --ICT collaboration between private and public sector: the experience at the Mexican Social Security Institute / Luis Miguel Chong -- Towarde-gobernment in social insurance system / Oktay Ibrahimov.