"... the OECD and Health Canada held a conference entitled "Measuring up: Improving health system performance in OECD countries" on 5-7 November 2001 in Ottawa."

Bibliografía al final de cada capítulo.

Part 1. An overview of issues and challenges. 1 Measuring health system performance: Problems and Opportunities in the Era of Assessment and Accountability / C. David Naylor, Karey Iron and Kiren Handa. 2 Performance measurement and improvement: issues and challenges / Jeremy Hurst. Part II Performance measurement and performance management from the perspective of various actors: A review of experiences in selected countries. 3 Improving Value for Money in the UK NHS: Performance Measurement and Improvement in a Centralised System / Clive Smee. 4 Improving Accountability in a Decentralized System: a swedish perspectiva / Nina Rehnqvist Deputy. 5 Providing Performance Information for Consumers: experience from the United States / Thomas W. Reilly, Gregg S. Meyer, Carla Zema, Christine Crofton, David Larson, Charles Darby, Katherine Crosson. 6 Can a Tulip become a Rose? The Dutch Route of Guided Self-Regulation Towards a Community Based Integrated Health Care System / Niek Klazinga, Diana Delnoij, and Isik Kulu-Glasgow. 7 Towards integrated and coherent health information systems for performance monitoring: the Canadian experience / Michael Wolfson, Richard Alvarez. Part III Performance measurement activities at the international level: How can international comparisons assist national policy-making?. 8 Opening the black box: what can be learnes from disease-bases approach? / Stéphane Jacobzone, Pierre Moises, Lynelle Moon. 9 The Evolution of WHO's Approach to Health System Performance Assessment / David B. Evans. 10 Measuring and Improving Patients' Experience: How Can We Make Health Care Systems Work for Patients? / Angela Coulter, Paul Cleary. 11 Equity in the use of physician visitts in PECD countries: has equal treatment for equal need been archiveved / Eddy van Doorslaer, Xander Koolman, Frank Puffer. Part IV. Best practice in measuring different dimensions of health systems performance. 12 Measuring the Quality of hospital care: the state of art / Gérard de Pouvouville, Étienne Minvielle. 13 Measuring the Quality of Long-Term Care in Institutional and Community Settings / Naoki Ikegami, John P. Hirdes, Iain Carpenter. 14 Developing composite indicators for assessing health system efficiency / Peter Smith. 15 Applying Performance Indicators to Health Systems Improvement / Sheila Leatherman. 16 Measuring up: lessons and potencial / JeanFrancois Girard, ëtienne Minvielle. 17 Measuring health system performance and the impact on political decisión making. the views of OECD miniters / Julio Frenk, John Hutton, Bernard Kouchner, Allan Roch, Edward Sandik, Tommy Thompson.