Part I. Measuring quality in long-term care. 1. Why the quality of long-term care matters / Yuki Murakami, Francesca Colombo, OECD Health Division. 2. Measuring quality in long-term care / Yuki Murakami, Francesca Colombo, OECD Health Division. 3. Using interRAl assessment systems to measure and maintain quality of long-term care / Iain Carpenter, Royal College of Physicians, London. John P. Hirdes, University of Waterloo, Ontario. Part II Policies to drive quality in long-terrn care. 4. Regulation to improve quality in long-term care / Yuki Murakami, Francesca Colombo, OECD Health Division. 5. Standardisation and monitoring of care processes / Yuki Murakami, Francesca Colombo, OECD Health Division. 6. Incentives for pmviders and choice for consumers / Yuki Murakami, Francesca Colombo, OECD Health Division. Part III Case studies: Europe and the United States. 7. Quality measurement and improvement in long-terco care in Europe / Henk Nies, Vilans, Utrecht, University of Amsterdam, Roelf van der Veen, Vilans, Utrecht, Kai Leichsenring, European Centre for Social Welfare Policy and Research, Vienna. 8. Long-term case quality assurance in the United States / David Stevenson, Harvard Medical School, Boston, Jeffrey Bramson, Harvard Law School Class of 2012, Boston.