TY  - BOOK
AU  - Dyer,John R.
ED  - Comisión Americana de Organización y Sistemas Administrativos. Reunión
ED  - Conferencia Interamericana de Seguridad Social. Comité Permanente Interamericano de Seguridad Social. Reunión
TI  - Guide to conducting customer surveys
U1  - 658.0631 21
PY  - 1994///
CY  - México
PB  - CISS, CAOSA
KW  - Encuestas sociales
N1  - Título en español: Guía para realizar encuestas a clientes
N2  - This reference manual presents a practical guide to conducting customer satisfaction surveys, providing suggestions on how to identify an agency's customers, designing a questionnaire to accurately measure customer's beliefs and analyzing survey results. We believe, as written, the guide should have practical application for those countries who wish to conduct surveys
UR  - http://162.222.203.113/cgi-bin/koha/opac-retrieve-file.pl?id=e326958e0a402dfef8cb9ccbff8525e3
ER  -