TY  - BOOK
ED  - Comisión Americana de Organización y Sistemas Asministrativos
TI  - Guide to conducting customer surveys
U1  - 001.433 21
PY  - 1994///
CY  - México
PB  - CAOSA, CPISS
KW  - Encuestas sociales
KW  - Planificación regional
N1  - I. General Introduction. II. How to Conduct Satisfaction Surveys of Social Insurance Agency Clients. A. What are Customer Satisfaction Surveys? B. How are Customer Satisfaction Surveys Used? C. Activities in Conducting a Customer Satisfaction Survey. 1. Introduction. 2. Top Management Role. 3. Steps in Conducting a Customer Satisfaction Survey. III. Conclusion. Appendix A. Sample Generic Questions on Customer Satisfaction. Appendix B. United States Social Security AdministrationService Delivery Evaluation. Appendix C. _Income Security Programs, Health and WelfareCanada Survey on Quality. Appendix D. United States Social Security Administration Use of Focus Groups
ER  -