TY  - BOOK
AU  - Rogers,Kimberly Ann
AU  - Ducan Chappell
TI  - Preventing and responding to violence at work
SN  - 9221133745
U1  - 331.893 
PY  - 2003///
CY  - Switzerland
PB  - International Labour Office
KW  - Violencia en el lugar de trabajo
KW  - Prevención
N1  - Incluye bibliografia (p. 127-131) e índice; 1 Introduction. 2 Workplace violence prevention: common themes and guides to policy. 3 Step 1 Asses and describe risk. 4 Step 2 Design and implement preventive measures. 5 Step 3 Design and implementation reactive measures. 6 Step 4 Monitor the effectiveness of preventive and reactive measures. 7 The risk management process in review.  8 Conclusion
ER  -