Vista normal Vista MARC Vista ISBD

Clasif. Dewey: 001.433 / C238g

Comisión Americana de Organización y Sistemas Asministrativos

Guide to conducting customer surveys . -- México: CAOSA: CPISS, 1994. [132 p.] ; 28 cm.

Contenido: I. General Introduction. II. How to Conduct Satisfaction Surveys of Social Insurance Agency Clients. A. What are Customer Satisfaction Surveys? B. How are Customer Satisfaction Surveys Used? C. Activities in Conducting a Customer Satisfaction Survey. 1. Introduction. 2. Top Management Role. 3. Steps in Conducting a Customer Satisfaction Survey. III. Conclusion. Appendix A. Sample Generic Questions on Customer Satisfaction. Appendix B. United States Social Security AdministrationService Delivery Evaluation. Appendix C. _Income Security Programs, Health and WelfareCanada Survey on Quality. Appendix D. United States Social Security Administration Use of Focus Groups.

Temas:
Encuestas sociales
Planificación regional