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Guide to conducting customer surveys
Tipo de material:
TextoIdioma: Inglés Detalles de publicación: México CAOSA CPISS 1994Descripción: [132 p.] 28 cmTema(s): Clasificación CDD: - 001.433 21 C238g
Contenidos:
I. General Introduction. II. How to Conduct Satisfaction Surveys of Social Insurance Agency Clients. A. What are Customer Satisfaction Surveys? B. How are Customer Satisfaction Surveys Used? C. Activities in Conducting a Customer Satisfaction Survey. 1. Introduction. 2. Top Management Role. 3. Steps in Conducting a Customer Satisfaction Survey. III. Conclusion. Appendix A. Sample Generic Questions on Customer Satisfaction. Appendix B. United States Social Security AdministrationService Delivery Evaluation. Appendix C. _Income Security Programs, Health and WelfareCanada Survey on Quality. Appendix D. United States Social Security Administration Use of Focus Groups.
Libro
| Biblioteca actual | Biblioteca de origen | Signatura | Copia número | Estado | Fecha de vencimiento | Código de barras | Reserva de ítems |
|---|---|---|---|---|---|---|---|
| BIBLIOTECA CIESS Acervo General | BIBLIOTECA CIESS Acervo General | 001.433 C238g | 1 | Disponible | 031416 | ||
| BIBLIOTECA CIESS Acervo General | BIBLIOTECA CIESS Acervo General | 001.433 C238g Ej.2 | 2 | Disponible | 031417 | ||
| BIBLIOTECA CIESS Acervo General | BIBLIOTECA CIESS Acervo General | 001.433 C238g Ej.3 | 3 | Disponible | ADISS2018-1424 |
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I. General Introduction. II. How to Conduct Satisfaction Surveys of Social Insurance Agency Clients. A. What are Customer Satisfaction Surveys? B. How are Customer Satisfaction Surveys Used? C. Activities in Conducting a Customer Satisfaction Survey. 1. Introduction. 2. Top Management Role. 3. Steps in Conducting a Customer Satisfaction Survey. III. Conclusion. Appendix A. Sample Generic Questions on Customer Satisfaction. Appendix B. United States Social Security AdministrationService Delivery Evaluation. Appendix C. _Income Security Programs, Health and WelfareCanada Survey on Quality. Appendix D. United States Social Security Administration Use of Focus Groups.
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